This means that there is an issue with the activation of the VSA software on your computer. This can be caused by various reasons including but not limited to loss of internet, internet connection issue between your computer and the server, Windows updates, and improper setup or use of the VSA software.


First, do not uninstall the VSA software! To correct this you will need to reset the VSA software activation by following these steps:


VSA 4.5



  1. Go to your C drive.
  2. Open the TradeGuider45 folder.
  3. Open the “Configuration” folder.
  4. In this directory find and delete the config45_0301.db and the config45_0303.db files. If you are only resetting the scanner activation then only delete the config45_0303.db file. If neither file is in the folder proceed to the next step.
  5. Close all workspaces that have charts open using VSA.
  6. Create a new workspace.
  7. Open one new chart, and then remove all indicators from this new chart so that it is a clean chart with only price bars.
  8. Now add the TG_VSAPlugin to your chart.
  9. Activate the TG_VSAPlugin.
  10. Once the plugin has been activated add the TG_VSAScanner to your chart.
  11. Activate the TG_VSAScanner.


This video will show you the steps: NinjaTrader 7 Activation Reset


VSA 4.7


  1. Go to your C drive.
  2. Open the TradeGuider45 folder or the TradeGuider47 folder, depending on the version you have.
  3. Open the “Configuration” folder.
  4. In this directory find and delete the config47_1301.db and the config47_1303.db files. If you are only resetting the scanner activation then only delete the config47_1303.db file. If neither file is in the folder proceed to the next step.
  5. Close all workspaces that have charts open using VSA.
  6. Create a new workspace.
  7. Open one new chart, and then remove all indicators from this new chart so that it is a clean chart with only price bars.
  8. Now add the TG_VSAPlugin to your chart.
  9. Activate the TG_VSAPlugin.
  10. Once the plugin has been activated add the TG_VSAScanner to your chart.
  11. Activate the TG_VSAScanner.


Here are some key things to keep in mind when you are going to reset the VSA software in NinjaTrader.


Having multiple charts open with VSA will interfere with the activation reset, so create a new workspace and close all other workspaces that have charts using VSA. Then add only one chart in the new workspace and if there are indicators on this chart, remove them before you try to activate the VSA software. You must first activate the TG_VSAPlugin before you can activate the TG_VSAScanner.


Once you have reset the activation and both the TG_VSAPlugin and TG_VSAScanner are activated, you may close this new workspace, then open your previous workspaces.


If you have followed the instructions in the video and the VSA software is still not activated, please open a new support ticket and we will help you.