FAQ
Typically VPS services are not configured in a way that works with the VSA software, therefore we do not support VPS services. Please use a Windows desktop ...
Tue, 20 Nov, 2018 at 2:09 PM
If support is requesting your log file, follow these instructions to find it and attach it to your reply. VSA 4.5 Go to the C drive. Open the Temp...
Wed, 19 Dec, 2018 at 2:51 PM
The following information was taken from the Kaspersky website at this link: https://support.kaspersky.com/10947#block4 and we are including this to help as...
Fri, 1 Feb, 2019 at 6:05 PM
If you have purchased the software or a package that includes the software you will find the download in your TradeGuider account.
Go to the website https:/...
Thu, 7 Feb, 2019 at 2:45 PM
We do not support the TradingView web platform and there are no plans to support it in the near future.
Here is the list of trading platforms that we curren...
Mon, 20 Jul, 2020 at 1:32 PM
The TradeGuider VSA methodology will work in any market it is not specific to any market or region. TradeGuider does not provide any of the data, our VSA ad...
Tue, 25 Aug, 2020 at 10:07 AM
There are a few factors that can contribute to this. When you change the time frame of a chart that is using the TG_VSAScanner, it will not only have to loa...
Tue, 19 Feb, 2019 at 12:30 PM
If you receive error '80020009' /customer/product.asp, line 95 please open a ticket and one of our staff will correct this problem and get back to yo...
Fri, 1 Mar, 2019 at 3:43 PM
When you are attempting to install or reinstall the VSA add-ins into your trading platform and it hangs or there is an error, please open a new support tick...
Tue, 9 Apr, 2019 at 3:28 PM
The purpose of this article is to explain how to add or remove the "H Stops" from your charts in the VSA Plugin. Please note that the "H...
Mon, 20 Jul, 2020 at 3:16 PM