Support Hours

8AM to 4 PM Pacific Time, Monday - Friday, excluding US Holidays. Most tickets are replied to within 24 to 48 hours.

FAQ

Do you support VPS services.
Typically VPS services are not configured in a way that works with the VSA software, therefore we do not support VPS services. Please use a Windows desktop ...
Tue, 20 Nov, 2018 at 1:09 PM
Where are the log files located
If support is requesting your log file, follow these instructions to find it and attach it to your reply. VSA 4.5 Go to the C drive. Open the Temp...
Wed, 19 Dec, 2018 at 1:51 PM
GoToAssist will not connect, Kaspersky security blocking access.
The following information was taken from the Kaspersky website at this link: https://support.kaspersky.com/10947#block4 and we are including this to help as...
Fri, 1 Feb, 2019 at 5:05 PM
where can i get the link to download the software
If you have purchased the software or a package that includes the software you will find the download in your TradeGuider account. Go to the website https:/...
Thu, 7 Feb, 2019 at 1:45 PM
Do you have any plans to port VSA to TradingView?
We do not support the TradingView web platform and there are no plans to support it in the near future. Here is the list of trading platforms that we curren...
Mon, 20 Jul, 2020 at 1:32 PM
I am from India. I want to use tradeguider for indian market
The TradeGuider VSA methodology will work in any market it is not specific to any market or region. TradeGuider does not provide any of the data, our VSA ad...
Tue, 25 Aug, 2020 at 10:07 AM
Changing time frames on a chart takes too long to load!
There are a few factors that can contribute to this. When you change the time frame of a chart that is using the TG_VSAScanner, it will not only have to loa...
Tue, 19 Feb, 2019 at 11:30 AM
error '80020009' /customer/product.asp, line 95
If you receive error '80020009' /customer/product.asp, line 95 please open a ticket and one of our staff will correct this problem and get back to ...
Fri, 1 Mar, 2019 at 2:43 PM
My software will not install or reinstall
When you are attempting to install or reinstall the VSA add-ins into your trading platform and it hangs or there is an error, please open a new support tick...
Tue, 9 Apr, 2019 at 3:28 PM
Adding/Removing the "H-Stops" to your charts with the VSA Plugin
The purpose of this article is to explain how to add or remove the "H Stops" from your charts in the VSA Plugin.  Please note that the "H...
Mon, 20 Jul, 2020 at 3:16 PM