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8AM to 4 PM Mountain Standard Time (Phoenix, AZ), Monday - Friday, excluding US Holidays. Most tickets are replied to within 24 to 48 hours.

Infinity AT

Sierra Chart / Infinity AT Charts Activation Reset
When the green and red VSA indicators have disappeared from your chart and the diamond trend is all gray (as shown below), you will need to reset the activ...
Fri, 24 Apr, 2020 at 12:30 PM
How do I uninstall VSA software from SierraChart or Infinity AT Charts.
To uninstall the VSA software from the SierraChart or Infinity AT Charts platforms, take the following steps. Close the Sierra Chart or Infinity AT Cha...
Tue, 28 Aug, 2018 at 11:03 AM
How do you enable email alerts in Infinity
Do the following in Sierra Chart. Click Global Settings on the menu. Choose General Settings. Choose the Alerts/General 3 tab. Alert settings shoul...
Tue, 27 Nov, 2018 at 9:43 AM
How to set up a new chartbook in Infinity AT Charts
Follow these steps to set up a new chartbook in the Sierra Chart or Infinity AT Charts trading platforms. Click File on the menu. Choose New Chartbook...
Thu, 15 Mar, 2018 at 5:01 PM