If support is requesting your log file, follow these instructions to find it and attach it to your reply.


VSA 4.5


  1. Go to the C drive.
  2. Open the Temp folder.
  3. Find the TgLogInfo.txt file.


VSA 4.7


  1. Go to the C drive.
  2. Open the Temp folder.
  3. Find the TgLogInfo.txt file.


These can usually be attached to your reply ticket or email if you left click the file and drag it to your reply.