Support Hours

8AM to 4 PM Pacific Time, Monday - Friday, excluding US Holidays. Most tickets are replied to within 24 to 48 hours.

FAQ

Where can I find my Activation Name and Activation Code for product registration
Your Activation Name for Product Registration is the email address you used to setup your account. You will find your Activation Code for Product Registrati...
Mon, 30 Oct, 2017 at 12:33 PM
Super Scalper, Sharp Shooter, and Prism Documentation Downloads
You will find more information about these strategies on the TradeGuider website here: https://www.tradeguider.com/trading_strategy.asp Here are the lin...
Fri, 27 Apr, 2018 at 1:48 PM
Where can I view the latest videos.
All of our webinars are recorded. If they are public and free webinars, we will post them on our TradeGuider YouTube channel. If you have not had a chance pl...
Mon, 29 Jan, 2018 at 4:12 PM
Computer requirements for the VSA add-ins.
The minimum system requirements are as follows: Windows® 7 64-bit with SP1 and the latest software rollup KB3125574. Windows 10 is preferable. Quad-Co...
Mon, 29 Jun, 2020 at 2:10 PM
Computer requirements for the stand alone TG EOD or TG RT software.
Windows® XP with SP3 or greater. Dual-Core Intel® 2.0 GHz CPU or similar. 2 GB RAM memory. 4 GB or more is preferable. High-speed DSL/Cable broadban...
Wed, 31 Jan, 2018 at 8:57 AM
Where can I find the Windows 7 SP 2 update?
Windows did not label the update as a service pack, they have labeled it as a convenience rollup. This link will take you to the Microsoft website to downlo...
Wed, 31 Jan, 2018 at 5:13 PM
Does VSA work on a MAC
The VSA software will work on a MAC if you are using virtualization software such as VMWare Fusion, Parallels, or VirtualBox. Once you have one of these ins...
Tue, 8 May, 2018 at 1:00 PM
Email notification set up by trading platform
Please choose one of the links below for the trading platform you are using to view the email configuration instructions. MT4 MT5 Sierra Chart ...
Mon, 2 Mar, 2020 at 11:05 AM
What trading platforms are supported with VSA
Our latest VSA 4.7 add-ins work with the following trading platforms: MT4  MT5 (64-bit only) Sierra Chart (32-bit and 64-bit) Infinity AT Charts (32...
Tue, 19 Feb, 2019 at 9:16 AM
GoToAssist is not connecting, what can I do?
If the link that was provided to you is not working you can go to https://www.fastsupport.com and then enter your name and the support key that is at the en...
Wed, 7 Nov, 2018 at 2:29 PM