The following information was taken from the Kaspersky website at this link: https://support.kaspersky.com/10947#block4 and we are including this to help assist our customers.
3. Configuring Trusted zone for GoToAssist Remote Support
Add the following files of GoToAssist Remote Support to the Trusted zone:
If you are using a 32-bit operating system:
- C:\Program Files\Citrix\GoToAssist Remote Support Customer\gtax_host.exe
If you are using a 32-bit operating system:
- C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\gtax_host.exe
In the dialog box titled Exclusions for application, select the check boxes Do not monitor application activityand Allow interaction with application interface for each executable file added.
