For all remote support connections, we use Zoho Assist. All transmissions take place through Industry Standard Security using SSL/256-bit AES encryption protocols. This is the same standard used in Online Banking and Payment transactions.
This is a one-time connection that cannot be reused once the connection has been closed. The customer is in complete control of the connection and can end it at any time by clicking on the End Session button or closing the window.
We use this remote connection to check the files that are required for use with the VSA software and to assist with any issues related only to the VSA plugin and the platform it is associated with.