Support Hours

8AM to 4 PM Mountain Standard Time (Phoenix, AZ), Monday - Friday, excluding US Holidays. Most tickets are replied to within 24 to 48 hours.

Sierra Chart

Sierra Chart Activation Reset.
When the green and red VSA indicators have disappeared from your chart and the diamond trend is all gray (as shown below), you will need to reset the activa...
Tue, 22 Jan, 2019 at 12:26 PM
How do you enable email alerts.
Sierra Chart provides the ability to send email alerts from their platform, TradeGuider has no control over these settings. Sierra Chart does limit the ...
Tue, 12 Oct, 2021 at 10:03 AM
How to set up a new chartbook.
Follow these steps to set up a new chartbook in the Sierra Chart or Infinity AT Charts trading platforms. Click File on the menu. Choose New Chartboo...
Thu, 15 Mar, 2018 at 4:59 PM
How to uninstall VSA from Sierra Chart
To uninstall the VSA software from the Sierra Chart or Infinity AT Charts platforms, take the following steps. Run or Download and run the TG_45_VSA_SW...
Thu, 15 Mar, 2018 at 5:02 PM
Replace CTP Files VSA 4.7
You should only do this if instructed by technical support. The attached files will only work with TG VSA 4.7, they are not compatible with VSA 4.5. The rea...
Fri, 1 Feb, 2019 at 3:15 PM
Adding/Removing the H-Stops from your charts in Sierra Chart.
Here are the steps for adding/removing H-Stops to your charts in the Sierra Chart platform. Right-click on the chart. Choose Studies from the list.  ...
Mon, 20 Jul, 2020 at 3:14 PM
Rollback Sierra Chart.
In the copy of the Sierra Chart that you want to rollback, select Help >> Download Current Version. The installer will be downloaded in the backg...
Thu, 18 Feb, 2021 at 10:28 AM